FAQ for
Aetna Patients

The TopLine MD Alliance was created to foster a better healthcare experience. Please know that patients are our top priority. The relationship with you is important and we strive to provide you top-of-the-line care from people you can trust.

Below is a list of Frequently Asked Questions regarding progress with Aetna and important information about your continuity of care.

Which physicians and specialties are affiliated with me?

The practice is affiliated with the highest quality physicians in Miami-Dade, Broward, Palm Beach, Volusia, Lake, Manatee, Marion, Orange, Monroe, Duval and Sumter Counties. Specialties include family practice, internal medicine, pediatrics, obstetrics-gynecology, gynecology-oncology, uro- gynecology, maternal fetal medicine, breast radiology, surgery, urology, allergy-immunology, cardiology, endocrinology, reproductive endocrinology & infertility, pathology and dermatology.

Physicians in the TopLine MD Alliance take pride in delivering top-notch care. Patients might not find the same level of care through alternatives. For your convenience, you can view a full list of affiliated physicians here.

What is the status of the contract renewal between Aetna and our practice?

So far, we have not been able to reach an agreement with Aetna. We are hopeful that Aetna will see the value that we bring to patients in order to avoid a full termination of the contract effective November 15, 2020.

I have an appointment scheduled with my doctor after November 15, 2020. What should I do?

Please contact your physician’s office to see if you are eligible for continuity of care. If you are not eligible to obtain continuity of care, then your out-of- network benefit rates would apply.

Who is eligible for continuity of care?

Any active course of treatment for a condition shall continue to be covered upon completion of a continuity of care form by your office. If you have initiated a course of prenatal care, regardless trimester in which care was initiated, you are allowed to continue coverage for such care until completion of postpartum care.

What other insurance carriers does your practice accept?

Please call your physician’s office to confirm coverage with other insurance carriers.

What can I do to voice my concerns with Aetna?

There are a number of ways you can make a difference. We encourage you to voice your displeasure to Aetna by calling their Member Services line or posting on their social media.

  • Visit the Aetna Facebook or Twitter page to post a comment or tweet a message of concern.

Thank you for your patience and support during this time while we work with Aetna to remain in- network.