We understand that you may feel the need, in an emergency situation, to use a video call to assist you in assessing a patient. Under these circumstances, you should use whatever technology you feel necessary to ensure your patients’ health. You should obtain their permission to do so.
In an effort to ensure you have the available resources to continue care, we have identified two options to conduct telemedicine visits for your patients:
- eClinicalWorks (eCW) TeleVisits
For eCW customers, you have the option to activate the built-in TeleVisits module within the eCW application that enables Providers to conduct a secure two-way visit with patients. Recorded webinar trainings on how to use TeleVisits can be found on eCW University at my.eclinicalworks.com to register. The TeleVisit feature has a fee of $2.00 per appointment and will be charged to the practice if the patient joins the appointment. If you wish to use eCW telemedicine, please e-mail EHRSupport@femwell.com for activation.
[Note – If you are not an eCW user, you may inquire with your EMR provider.]
You can download an easy-to-use, HIPAA-compliant application called Doxy.me that offers both a free version and paid version. The paid version offers high definition video and video quality assurance. Both versions offer a BAA that you must sign and submit to Femwell if you choose to use Doxy. We have not had any time to vet this company or fully test its system, and suggest that Providers exercise their own due diligence in evaluating the product. To use Doxy.me, you may visit the site to learn more about the different features for each version.
Should you have any questions on telemedicine options, please contact Mark Grenitz, MD, Chief Healthcare Information Officer, at email@example.com.
From the insurance perspective, most contracts do not include telemedicine services. However, due to the severity of the Coronavirus issue, insurers have advised they are currently considering a temporary policy to ensure Providers can be reimbursed for virtual care. In the interim, if a patient chooses to pay for these services on a cash pay basis, a consent form should be completed by the patient.
Most health plans are encouraging the use of virtual care services to limit the potential exposure in Physicians’ offices. Femwell will research VitalMD Physicians’ ability to bill telemedicine services to the health plans, including participating plans, CPT codes and rates, and cash pay options.
Should you have any questions on insurance reimbursements, please contact Jessica Capote, Director of Managed Care, at firstname.lastname@example.org.