Last Modified: August 06, 2026

This Privacy Policy describes how and why FGH Intellectual Properties, LLC, as owner of the TopLine MD® Alliance (“TopLine MD,” “we,” “us,” or “our”), might access, collect, store, use, and/or share (“process”) your personal information when you visit or use our website https://www.toplinemd.com/ or any website that links to this Privacy Policy or engage with us in other related ways (“Website”).

Questions or Concerns? Reviewing this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use the TopLine MD® Alliance Website. If you still have any questions or concerns, please contact us at privacy@toplinemd.com.

1. What Information Do We Collect?

Categories of Personal Information We Collect

The table below shows the categories of personal information that we may collect. The table includes illustrative examples of each category and may not reflect every specific data element we collect. For a comprehensive inventory of all personal information we process, please see below.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our support channels;
• Participation in surveys; and
• Facilitation in the delivery and availability of the TopLine MD® Alliance Website and to respond to your inquiries.

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us on the Website, when you browse or utilize the Website, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• message content
• contact preferences
• contact or authentication data

Sensitive and Health Information. This Website is not intended for the submission of medical information, Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 or “HIPAA”), or other sensitive personal information through general website forms or communications. Please do NOT submit such information through the Website unless it’s using a feature or form specifically designed to collect that information. If you are a patient of a TopLine MD® Alliance healthcare provider, information you provide directly to your healthcare provider is subject to the Notice of Privacy Practices and applicable law, including HIPAA.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Website.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with the Website, including:

• To deliver and facilitate delivery of features or functionality to the user. We may process your information to provide you with the requested information.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested information.
• To send administrative information to you. We may process your information to send you details about certain services, changes to our terms and policies, and other similar information.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Website or any services rendered by a TopLine MD® Alliance healthcare provider.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “What Are Your Privacy Rights?” below.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To post testimonials. We may post testimonials on our Website that may contain personal information.
• To protect our Website. We may process your information as part of our efforts to keep our Website safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Website, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Website, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Website to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

3. When and With Whom Do We Share Your Personal Information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) when appropriate, requiring them to protect personal information and process it in accordance with applicable contractual and legal requirements.

The categories of third parties we may share personal information with are as follows:

• Data Analytics Services
• Website Hosting Service Providers
• Performance Monitoring Tools
• Communication & Collaboration Tools
• Sales & Marketing Tools

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Customer Review and Reputation Platforms. We may invite you to share your experience with healthcare providers who participate in the TopLine MD® Alliance through third-party review platforms, such as Podium. If you choose to participate, we may share your mobile number and email address with the platform to facilitate review requests and the review process. Review requests may be sent periodically in accordance with our configured no-resend interval. We may not be able to identify or exclude individuals who have already submitted a review. Any review you submit is collected, moderated, and published by the review platform acting as an independent data controller under its own privacy policy, and we do not control its further use of your information. If a review campaign is incentivized, this will be clearly indicated before you submit your review. To update or delete a published review, or to exercise your privacy rights regarding information the platform holds about you, please contact the review platform directly. We recommend that you review the platform’s privacy policy before submitting a review.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. This data helps Google Maps provide directions, but it is not always perfectly precise.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to adopt this Privacy Policy. Affiliates include our parent company and any subsidiaries or other companies that we control or that are under common control with us.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (i.e., web beacons and pixels) to gather information when you interact with our Website. Some online tracking technologies help us maintain the security of our Website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Website for analytics, performance, marketing, and other related purposes.

To the extent our use of online tracking technologies constitutes targeted advertising, a sale of personal data, or another activity for which applicable law provides an opt-out, you may exercise that right as described below.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to track and analyze the use of the Website. Google collects this information on our behalf through cookies, device identifiers, and similar technologies, and processes it under the Google Analytics terms of service and Google’s privacy policy. We do not transmit your name, contact information, or Protected Health Information to Google Analytics. Google Analytics data associated with cookies and identifiers is retained for 14 months and is then deleted automatically. Where required by applicable law, Google Analytics and the advertising features described below are loaded only after you consent through our cookie banner, and you may withdraw or change your consent at any time through the cookie preferences icon displayed on the Website. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting, Google Display Network Impressions Reporting and Remarketing with Google Analytics. In connection with these features, we and third-party vendors use first-party cookies (such as the Google Analytics cookie) together with third-party cookies (such as advertising cookies) to report how impressions of, and other interactions with, our advertising relate to visits to the Website. We do not combine information collected through these features with personally identifiable information without your consent. Use of these features may constitute “targeted advertising” or the “sale” or “sharing” of personal information under applicable state privacy law, and you may exercise any resulting opt-out right as described in “What Are Your Privacy Rights?” below. To opt out of being tracked by Google Analytics across the Website, visit https://tools.google.com/dlpage/gaoptout and install the Google Analytics Opt-out Browser Add-on, which must be installed separately on each browser and device you use and will not operate if you delete your cookies. You can opt out of Google Analytics Advertising Features through Google My Ad Center at https://myadcenter.google.com. Other opt out means include https://thenai.org/how-to-opt-out/ and the AppChoices tool for mobile applications, available at https://youradchoices.com/appchoices. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will not be able to circumvent our security and improperly collect, access, retrieve, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Website, you represent that you are at least 18. If we learn that personal information from users less than 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@toplinemd.com.

8. What Are Your Privacy Rights?

Depending on where you reside, applicable law may provide you with certain rights regarding your personal information. These rights may include the right to access, correct, or delete certain personal information, or to opt out of certain processing activities. These rights are not absolute and may be subject to exceptions and limitations under applicable law.

To exercise a privacy right available to you under applicable law, please contact us at privacy@toplinemd.com. We may take reasonable steps to verify your identity and request before responding. If applicable law permits you to use an authorized agent, we may require appropriate documentation demonstrating the agent’s authority to act on your behalf. In certain cases, we may decline your request as permitted by law.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “How Can You Contact Us About This Notice?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “How Can You Contact Us About This Notice?” below. You will then be removed from the marketing lists. However, we may still communicate with you to respond to service requests, or for other non-marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

If you have questions or comments about your privacy rights, you may email us at privacy@toplinemd.com.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10. Do We Make Updates to This Notice?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Modified” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact the Privacy Officer by email at privacy@toplinemd.com.